Shipping & Return Policy
RETURNS
Returns and Exchanges on coffee:
If there is physical damage to the packaging the coffee can be exchanged for the same blend (or a similar blend of equal or lesser value) at no cost to you. Please contact our customer service directly at customerservice@dogstarroasters.com for a replacement. Please do not send back your damaged coffee products.
We stand behind our 100% customer satisfaction guarantee. If you are unhappy with your coffee for any reason, please email our customer service team directly at customerservice@dogstarroasters.com and they can discuss alternative coffee options.
Returns and Exchanges: apparel, drinkware, gear and accessories.
DogStar Roasters uses a print on demand service for all drinkware, apparel, gear and accessories as such there are certain limitations on product returns and exchanges.
If you receive a damaged item, please contact customer service immediately at customerservice@dogstarroasters.com.
If you’re unhappy for any reason with your purchase of any DogStart Roasters apparel, drinkware, gear or accessories, we’ll gladly accept returns or exchanges within 30 days of purchase.
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Returns will be refunded to the original payment method or store credit.
- To be eligible for a return or exchange, your item must be returned unworn, unwashed or undamaged with all original tags attached and packaging
- Please send all returns or exchanges to:
DogStar Roasters
22023 SE Wax Rd #164 Maple Valley, WA 98038
• Exchange Shipping
To return your product, you can mail it directly back to the below address or you can contact us at customerservice@dogstarroasters.com and we will provide a free return label via mail or e-mail.
DogStar Roasters
22023 SE Wax Rd #164 Maple Valley, WA 98038
Shipping costs are non-refundable. If you receive a refund, the cost of your initial shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
What do you ship?
With the exception of our digital gift cards, which are delivered automatically to the e-mail address provided during checkout, all tangible items are suitable for shipping. All orders are safely packed to minimize risk of damage and tampering during shipment.
When do you ship?
All orders are processed and shipped upon receipt of payment for each individual order. We strive to have all orders shipped within 24-36 business hours of payment being received. During promotional periods and holidays, shipments may be delayed by an additional 24-36 hours.
Where do you ship to?
We currently ship to all U.S States. If you are interested in having our coffee shipped internationally please contact us first.
Free shipping offers apply to United States orders only (with a minimum purchase).